Proactive IT for Small Business
When it comes to business there's no time for a last-minute crisis. Protect yourself with proactive IT management.
What is "Proactive IT Management?"
'On-demand IT" or 'IT as a resource' means that we're not just a repair service you call when something isn't working. We're part of your team, whether that team is a family/household or a business (or both!) We are available to you all the time, whenever you need us, and you can offload responsibility for all things tech onto us.
Traditional IT
How IT is typically done for home users and small businesses. Wait for something to break, then fix it.
- Only call IT when you have a problem
- Try to resolve and explain issues yourself
- Feel responsible for technical decisions
- Waste hours troubleshooting with vendors
- Struggle with inefficient tools and processes
- Cycle through costly breakages and crises
- Deal with the fall-out from outages
- Worry about the next unexpected cost
- "Get by" with existing technology
- Scramble to get support; interrupt business
- Live from one crisis to the next
Proactive IT
How IT is done in organisational settings, like corporate business, government, and NPOs. Constantly monitor and improve.
- Call IT anytime you have a question
- Never have to troubleshoot again
- Leave the technical decisions to the experts
- Focus on work while we sit on the phone
- Work with the best tools and processes
- Rest easy with active monitoring and maintenance
- Have contingency plans already in place
- Know that future repairs are already covered
- Get continuous, personalised improvements
- Access on-demand support alongside business
- Protect yourself with a proactive approach
What does proactive IT look like to us?
Active monitoring
Tech that we monitor/manage sends telemetry data to us so that the devices alert us directly when they register certain kinds of events, like updates failing to install or potential malware-like behavior, regardless of whether you've even noticed the issue.
Regular maintenance
Even though 21st century tech is becoming more self-contained, it still requires maintenance. As a Metamorphosis IT client, we've got that covered for you. Our monitoring tools will tell us when maintenance is needed, and we'll handle all of it for you.
Automated back-ups
If you have to remember to do it, it's NOT a backup. As a Metamorphosis IT client, you get backup automation configured for you, with our logging and monitoring tools able to alert us of any issues with the backup systems.
Contingency planning
If you haven't planned for it, it can be a catastrophe, when if you have, it's merely an inconvenience. When it comes to the tech we all depend on today, what you have to plan for requires more tech knowledge than you can be expected to have. Let us help make those plans.
Always-on support
We know we're not only needed during business hours. As a Metamorphosis IT client, you have access to remote support as well as answers to any tech question, on any topic, at any time. Working late? We're still here to help, no matter what.
Workflow optimisation
As our tech tools expand in capacity exponentially, most of us have no idea what all of their features are good for and how we can put them to use, so we're paying for features we don't utilize. We can help you get the best out of what you've already got.
And we have designed our services to work around your business with minimal disruption.
Loaner Devices
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24/7 availability
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Can work remotely
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Renee, Owner of Thermography Center of Sonoma County
"My partner and I have been working with Eric for the past few weeks, as he's been upgrading our company computer system. He has been patient, professional and attentive as we have navigated the inevitable learning curve that comes with newer and more powerful technology. He is also skilled at explaining very technical processes and solutions in layman's terms.
Being a small local business, we've never had the luxury of an IT department before, and now we do! Eric jumps onto our computer whenever we have an issue, and within minutes, it's fixed. I'm so happy I no longer have to spend hours on hold, waiting to talk to someone who may or may not help at all! I would recommend Eric's services to anyone; he truly knows his stuff."
Tim, Founder of New Paradigm Marketing Group
"Eric is an extraordinarily knowledgeable IT professional. He helped me when Windows 10 suddenly started misbehaving, which threw a major wrench into my production schedule as a website designer and marketing professional. I could not afford to be without a computer for days, and Eric’s response was immediate. He had my computer back at the beginning of the next business day, and everything was working as it should.
I have also had the opportunity to watch Eric present on technology, and have heard other business people speak about their experiences with his services. It was all top notch. I highly recommend him!"
Robyn, Founder of Code for Community
"Eric configured my work laptop for me and I couldn’t be happier with the result. As a web developer I am fairly tech savvy and comfortable with using computers. That being said, my computer was annoying to use in all the standard ways, and these small annoyances really sapped my energy. Sending my computer to Eric was like sending a Toyota to the mechanic and getting a Tesla back in return; same device, but a totally different experience. Eric anticipated all of my needs, and solved every single annoyance (down to copying and pasting!), delivering a truly custom experience that has made my computer an enjoyable productivity booster rather than a cumbersome beast to be tolerated."
Diana, Home User
"Eric has been very helpful in keeping me up-to-date and efficient with my use of new software and applications. He is very good at explaining the benefits of using certain tools, and he uses clever metaphors to help me understand how things work. It is this understanding and trust that has allowed me to embrace change and new ways of doing things. He has also been helpful in resolving any hardware issues I have encountered along the way."
Donna, Owner of Donna DeClutter Professional Organizing
"Eric Ribner from Metamorphosis IT Solutions is a super-star IT provider! Whether he is setting up a new network or trouble-shooting, he quickly assesses the situation and provides the smartest solutions. He's pleasant to work with and his rates are very reasonable. I highly recommend him."
