Proactive IT for Home Users
All of us depend on technology; for communication, for entertainment, for education, for work. Make sure the tech in your home is as reliable as you need it to be with our proactive management and monitoring service.
What is "Proactive IT Management?"
'On-demand IT" or 'IT as a resource' means that we're not just a repair service you call when something isn't working. We're part of your team, whether that team is a family/household or a business (or both!) We are available to you all the time, whenever you need us, and you can offload responsibility for all things tech onto us.
Traditional IT
How IT is typically done for home users and small businesses. Wait for something to break, then fix it.
- Only call IT when you have a problem
- Try to resolve and explain issues yourself
- Feel responsible for technical decisions
- Waste hours troubleshooting with service providers
- Struggle with inefficient tools and processes
- Cycle through costly breakages and crises
- Deal with the fall-out from outages
- Worry about the next unexpected cost
- "Get by" with existing technology
- Scramble to get support; interfere with life & plans
- Live from one crisis to the next
Proactive IT
How IT is done in organisational settings, like corporate business, government, and NPOs. Constantly monitor and improve.
- Call IT anytime you have a question
- Never have to troubleshoot again
- Leave the technical decisions to the experts
- Live your life while we sit on the phone
- Work with the best tools and processes
- Rest easy with active monitoring and maintenance
- Have contingency plans already in place
- Know that future repairs are already covered
- Get continuous, personalised improvements
- Access support as needed, on-demand"
- Protect yourself with a proactive approach
What does proactive IT look like to us?
Workflow optimisation
As our tech tools expand in capacity exponentially, most of us have no idea what all of their features are good for and how we can put them to use, so we're paying for features we don't utilize. We can help you get the best out of what you've already got.
Always-on support
Since a lot of the tech in your home is for entertainment purposes, you might not realize it isn't working during business hours. As a Metamorphosis IT client, that's not a problem. We're here when you need us, whether it's just a "how do I" question, remote support on a phone or computer, or because media streaming stopped working in the middle of family movie night.
Purchasing assistance
Purchase assistance So many brands! So many models! So many acronyms and buzzwords! You can spend an entire weekend researching the computer, phone, TV, cloud application or other tech product, Or you can just impulsively buy the one you've heard of that your friend / coworker / etc uses. There's a third option: let us do that research and recommend what's right for you. We don't sell tech gear ourselves, so you can be sure our recommendations are in your interest, not ours.
Active monitoring
Tech that we monitor/manage sends telemetry data to us so that the devices alert us directly when they register certain kinds of events, like updates failing to install or potential malware-like behavior, regardless of whether you've even noticed the issue.
Regular maintenance
Even though 21st century tech is becoming more self-contained, it still requires maintenance. As a Metamorphosis IT client, we've got that covered for you. Our monitoring tools will tell us when maintenance is needed, and we'll handle all of it for you.
Automated back-ups
If you have to remember to do it, it's NOT a backup. As a Metamorphosis IT client, you get backup automation configured for you, with our logging and monitoring tools able to alert us of any issues with the backup systems.
And we have designed our services to work around your schedule with minimal disruption.
Loaner devices
If a computer is down that we have to take away to fix, we can make sure you're able to live your life while we're troubleshooting by providing a temporary loaner PC for your use. As a Metamorphosis IT client, you'll never be totally without a PC if you need one while we work on yours.
24/7 support
Tech isn't just used for work any more, so you may not discover you need us during 'normal business hours'. We can do what we do whenever works best for you to avoid interfering with your life. We're here when you need us. We have plenty of coffee; working weekends at midnight isn't a problem.
Can work remotely
Remote support means we can assist you right now, when you need us, with zero travel time or delay between you discovering an issue and us getting to work resolving it for you. For situations where we have to physically touch things to resolve issues, we can pick up down computers and work on them offsite if you prefer.
Renee, Owner of Thermography Center of Sonoma County
"My partner and I have been working with Eric for the past few weeks, as he's been upgrading our company computer system. He has been patient, professional and attentive as we have navigated the inevitable learning curve that comes with newer and more powerful technology. He is also skilled at explaining very technical processes and solutions in layman's terms.
Being a small local business, we've never had the luxury of an IT department before, and now we do! Eric jumps onto our computer whenever we have an issue, and within minutes, it's fixed. I'm so happy I no longer have to spend hours on hold, waiting to talk to someone who may or may not help at all! I would recommend Eric's services to anyone; he truly knows his stuff."
Tim, Founder of New Paradigm Marketing Group
"Eric is an extraordinarily knowledgeable IT professional. He helped me when Windows 10 suddenly started misbehaving, which threw a major wrench into my production schedule as a website designer and marketing professional. I could not afford to be without a computer for days, and Eric’s response was immediate. He had my computer back at the beginning of the next business day, and everything was working as it should.
I have also had the opportunity to watch Eric present on technology, and have heard other business people speak about their experiences with his services. It was all top notch. I highly recommend him!"
Robyn, Founder of Code for Community
"Eric configured my work laptop for me and I couldn’t be happier with the result. As a web developer I am fairly tech savvy and comfortable with using computers. That being said, my computer was annoying to use in all the standard ways, and these small annoyances really sapped my energy. Sending my computer to Eric was like sending a Toyota to the mechanic and getting a Tesla back in return; same device, but a totally different experience. Eric anticipated all of my needs, and solved every single annoyance (down to copying and pasting!), delivering a truly custom experience that has made my computer an enjoyable productivity booster rather than a cumbersome beast to be tolerated."
Diana, Home User
"Eric has been very helpful in keeping me up-to-date and efficient with my use of new software and applications. He is very good at explaining the benefits of using certain tools, and he uses clever metaphors to help me understand how things work. It is this understanding and trust that has allowed me to embrace change and new ways of doing things. He has also been helpful in resolving any hardware issues I have encountered along the way."
Donna, Owner of Donna DeClutter Professional Organizing
"Eric Ribner from Metamorphosis IT Solutions is a super-star IT provider! Whether he is setting up a new network or trouble-shooting, he quickly assesses the situation and provides the smartest solutions. He's pleasant to work with and his rates are very reasonable. I highly recommend him."