Not just tech support. Not just service. Solutions.
Metamorphosis IT is about the “IT as a resource” or “On-demand IT” model.
This is the way IT services are provided within organizations; charities, corporations, government agencies, and other large groupings of users. We bring the best methods, practices and tools of organizational IT, and deliver them to everyone, small businesses and home users alike. This is an entirely different model of the relationship between IT services providers and their customers from the break/fix model most people are familiar with, in which you only talk to technology services professionals when something isn’t working.
Metamorphosis IT is about taking responsibility for every aspect of the technological tools that we provide you.
That means we find, test, deploy, manage, and support the best tools to accomplish whatever you tell us you want to accomplish.
Metamorphosis IT is about end-to-end responsibility for the technology you use. Our responsibility doesn’t end at the provisioning of tools.
If you are not sure which tool we’ve provided is the right one for a task, assisting you in making that determination is our job too. In fact, if you are not aware if a tool exists to accomplish the task, it’s STILL our job to find it and suggest it.
Metamorphosis IT is about serving you as experts, offering suggestions when technology offers solutions to challenges you face, even before you ask.
We are there to provide for your productivity needs by empowering you to do what you do best - and leave the technology to us.
Metamorphosis IT is about taking a proactive approach to your technology products and services.
To make sure that we don’t miss incipient problems, we actively monitor everything practical. As much as possible, we set things up so that when - not if - things break, or go offline, devices and systems notify us themselves that something is wrong, just like in enterprise IT environments. We don’t want to have to wait for you to tell us when things aren’t working right, and we’ll have a plan in place, in advance, to restore your services and get you back up and working as quickly as possible.
Metamorphosis IT is about a further dimension of proactivity: we’re always looking for things that can be functionally improved.
If there’s a way to save you five minutes here or ten minutes there, we want to find it, and we’re always looking.
Metamorphosis IT is about taking the “jargon intimidation” out of discussions of technology.
It is not fair or reasonable to expect nontechnical people to know exactly the right way to phrase their questions to us about what they need. Users can’t be expected to know what to ask IT professionals for if they don’t even know what the technology they use is capable of doing, and most people know only the capabilities they already use. You don’t have to speak tech. We do, so it’s our job to be your translators.
Metamorphosis IT is about employing our expertise about technology to chart a course for you that reaches from your desired outcomes back to where you currently are.
We’re about getting you the technology products and services you need without having to know what they are or how to describe them or what magic words to use when asking.
Metamorphosis IT is most importantly about offering you the ability to come to us and say “this is what our outcome needs to look like” and have us handle everything about how to get there.
TECHNICAL SUPPORT & MAINTENANCE
With more than 25 years of experience repairing and maintaining machines, our technical experts have you covered. Support can be provided on-site or remotely to fit in with your busy schedule.
We have extensive experience with setting up & configuring networks for a wide range of clients. Our services can range from simply selecting a provider to setting up complex secure networks accessible from multiple locations and devices.
WORKFLOW & BUSINESS PROCESS OPTIMIZATION
With so much technology on the market it can be difficult to know which tools are the best for you. Our technical experts will get to know your specific goals and will make recommendations based on your individual skill level and needs.
USER EDUCATION & TECHNICAL TRAINING
We are the experts so you don't have to be. Technical training can be performed on-site or remotely, with our clients ranging from retired persons wishing to be more tech-literate to organizations overhauling their workflow.
ENGINEERING 21st CENTURY 'NETWORKED HOMES'
Imagine having all of your machines and devices synced to one central network in your house, so that you can access all of your media, software, and documents from any device, at any time, with no added effort. Add automated backups to the mix and you've got the coolest house on the block.
AND MUCH MORE
There really is no limit to what you can do with the right technology. All you need to know is your desired outcome and we can handle the rest!
Remote support can be a good option for those who have an urgent technical issue or those who do not wish to have anyone in their home. Remote support involves using secure software to allow one of our technical experts to connect to your machine over the internet. This software will grant you complete control over who can access your machine and when, and you can observe the work being done on your computer screen.
If this is something you would be interested in, please download the appropriate software by clicking on one of the icons below and then get in touch so we can schedule an appointment!
1 - You schedule a consult, either on-site or remote. One of our technical experts will have a one-to-one conversation with you to really get to know your desired outcomes, current set-up, experience level, budgetary limits, and needs. This information will shape the direction of the evaluation to follow.
2 - We evaluate your current set-up & needs.If applicable, we will do a comprehensive analysis of your current hardware, software, and security to see what changes can be made to boost your productivity. We may even watch you complete your daily tasks to see where improvements can be made.
3 - You tell us what you want & we make it happen.You tell us which work you would like done and we make it happen! We will only do work that you have approved in advance, and (once done) we will provide all the training you need to ensure that you are comfortable with your new set-up.
Read What Our Happy Customers Are Saying
“Eric is an extraordinarily knowledgeable IT professional. He helped me when Windows 10 suddenly started misbehaving, which threw a major wrench into my production schedule as a website designer and marketing professional. I could not afford to be without a computer for days, and Eric’s response was immediate. He had my computer back at the beginning of the next business day, and everything was working as it should.
I have also had the opportunity to watch Eric present on technology, and have heard other business people speak about their experiences with his services. It was all top notch. I highly recommend him!”
Founder of New Paradigm Marketing Group
"Eric Ribner from Metomorphisis IT Solutions is a super-star IT provider! Whether he is setting up a new network or trouble-shooting, he quickly assesses the situation and provides the smartest solutions. He's pleasant to work with and his rates are very reasonable. I highly recommend him."
Donna DeClutter Professional Organizing
"My partner and I have been working with Eric for the past few weeks, as he's been upgrading our company computer system. He has been patient, professional and attentive as we have navigated the inevitable learning curve that comes with newer and more powerful technology. He is also skilled at explaining very technical processes and solutions in layman's terms.
Being a small local business, we've never had the luxury of an IT department before, and now we do! Eric jumps onto our computer whenever we have an issue, and within minutes, it's fixed. I'm so happy I no longer have to spend hours on hold, waiting to talk to someone who may or may not help at all! I would recommend Eric's services to anyone; he truly knows his stuff."
Owner of Thermography Center of Sonoma County
"Eric has been very helpful in keeping me up-to-date and efficient with my use of new software and applications. He is very good at explaining the benefits of using certain tools, and he uses clever metaphors to help me understand how things work. It is this understanding and trust that has allowed me to embrace change and new ways of doing things. He has also been helpful in resolving any hardware issues I have encountered along the way."
Retired, Home User
"Eric configured my work laptop for me and I couldn’t be happier with the result. As a web developer I am fairly tech savy and comfortable with using computers. That being said, my computer was annoying to use in all the standard ways, and these small annoyances really sapped my energy. Sending my computer to Eric was like sending a Toyota to the mechanic and getting a Tesla back in return; same device, but a totally difference experience. Eric anticipated all of my needs, and solved every single annoyance (down to copying and pasting!), delivering a truly custom experience that has made my computer an enjoyable productivity booster rather than a cumbersome beast to be tolerated."