Urgent IT for Small Business
With reliance on technology ever-increasing, when things go wrong it's a crisis. We're here to solve your crisis.
Our most common services
With over 20 years of accumulated IT experience, if it can break, we've seen it broken - and fixed it. No matter what precipitated the IT crisis you're having right now, we can tell you what it will take to get it resolved. Some of the most common areas we help small businesses with are listed below.
Computer Repairs
Computer won't boot up? Cryptic error messages on the screen? Software you depend on doesn't open? That's what we're here for. We'll handle getting it up and running again so you can do business.
Network Support
No internet connection? Can't get to shared resources on another computer in the office? Can't print to the network printer? Can't connect to your office wifi? We've got this.
Backup / Restore
Years worth of backups you have to find and restore one file from? Cloud backups you've never even tried to restore from and don't know how? No idea what backups you even have? We can help.
IT support designed to work around your business
Support available on-site or remotely
Remote support means we can assist you right now, without being underfoot or in your way. For situations where we have to physically touch things to resolve issues, we can pick up down computers and work on them offsite. Your continued productivity and minimal downtime are always the goal.
Out of hours support available
Since much of the tech we support and assist with is in constant use during work hours, we can do what we do whenever works best for you to avoid interfering in your business. We're here when you need us. We have plenty of coffee; working at midnight isn't a problem.
Loaner devices available
If a computer is down that we have to take away to fix, we can make sure you're able to work while we're troubleshooting by providing a temporary loaner PC for your use. If you're a Metamorphosis IT client, you won't be totally unable to get work done even if one or more of your PCs need work.
Transparent pricing and options
We don't sell products, either hardware or software, so anything we recommend to you is for your benefit, not for ours. We have no stake in the purchase decisions our clients make. We just want our clients to have what best gives them what they need. We always provide clear estimates of the work involved in all projects.
Convenient Services
Our users are the center of every aspect of our approach, from when and how work gets done to ensuring that productivity and availability are minimally impacted even when devices have to replaced or offlined.
Robust Solutions
Nobody should settle for just having a problem fixed. The goal should always be to prevent future recurrences. We don't do 'symptom relief'; we look deeper, at why they happened in the first place.
Ethical Practices
Our work involves devices and services that contain the entirety of our users lives and businesses. Trust is essential. Everything we do is aimed at making sure our users feel safe entrusting theirr devices and data to us.
Renee, Owner of Thermography Center of Sonoma County
"My partner and I have been working with Eric for the past few weeks, as he's been upgrading our company computer system. He has been patient, professional and attentive as we have navigated the inevitable learning curve that comes with newer and more powerful technology. He is also skilled at explaining very technical processes and solutions in layman's terms.
Being a small local business, we've never had the luxury of an IT department before, and now we do! Eric jumps onto our computer whenever we have an issue, and within minutes, it's fixed. I'm so happy I no longer have to spend hours on hold, waiting to talk to someone who may or may not help at all! I would recommend Eric's services to anyone; he truly knows his stuff."
Tim, Founder of New Paradigm Marketing Group
"Eric is an extraordinarily knowledgeable IT professional. He helped me when Windows 10 suddenly started misbehaving, which threw a major wrench into my production schedule as a website designer and marketing professional. I could not afford to be without a computer for days, and Eric’s response was immediate. He had my computer back at the beginning of the next business day, and everything was working as it should.
I have also had the opportunity to watch Eric present on technology, and have heard other business people speak about their experiences with his services. It was all top notch. I highly recommend him!"
Robyn, Founder of Code for Community
"Eric configured my work laptop for me and I couldn’t be happier with the result. As a web developer I am fairly tech savvy and comfortable with using computers. That being said, my computer was annoying to use in all the standard ways, and these small annoyances really sapped my energy. Sending my computer to Eric was like sending a Toyota to the mechanic and getting a Tesla back in return; same device, but a totally different experience. Eric anticipated all of my needs, and solved every single annoyance (down to copying and pasting!), delivering a truly custom experience that has made my computer an enjoyable productivity booster rather than a cumbersome beast to be tolerated."
Diana, Home User
"Eric has been very helpful in keeping me up-to-date and efficient with my use of new software and applications. He is very good at explaining the benefits of using certain tools, and he uses clever metaphors to help me understand how things work. It is this understanding and trust that has allowed me to embrace change and new ways of doing things. He has also been helpful in resolving any hardware issues I have encountered along the way."
Donna, Owner of Donna DeClutter Professional Organizing
"Eric Ribner from Metamorphosis IT Solutions is a super-star IT provider! Whether he is setting up a new network or trouble-shooting, he quickly assesses the situation and provides the smartest solutions. He's pleasant to work with and his rates are very reasonable. I highly recommend him."
