Urgent IT for Home Users
With reliance on technology ever-increasing, when things go wrong it's a crisis. We're here to solve your crisis.
Our most common services
With over 20 years of accumulated IT experience, if it can break, we've seen it broken - and fixed it. No matter what precipitated the IT crisis you're having right now, we can tell you what it will take to get it resolved. Some of the most common areas we help home users with are listed below.
Computer Repairs
Computer won't boot up? Cryptic error messages on the screen? Software you depend on doesn't open? That's what we're here for. We'll handle getting it up and running again so you can get back to your life.
Network Support
No internet connection? Can't print to the shared network printer in the living room? Roku or FireTV no longer streaming? Wifi works, but not for the one device you're trying to use right now? We've got this.
Malware Cleanup
Weird pop-ups whenever you're on the web? Computer running painfully slow? Searches redirected to something you've never seen before? Browser windows that won't even let you close them? Malware is much smarter and more devious than it used to be. Consider us your disinfectant.
Why you'll love working with us
Support on your time, on-site or remotely
Remote support means we can help you on your schedule, and all that's required is internet connection. For cases where we have to actually touch equipment to fix problems, we can pick up computers and leave you a loaner, so you won't be totally unable to function even when your computer is down.
Leave the troubleshooting to us
We're the tech experts here, so it's not your responsibliity to identify the problem you're experiencing, or it's cause. All you need to do is describe it: what you see or hear happening. Figuring out what that means is what we're for, so you don't have to use the right techie jargon to get your problems solved - just describe what you experience and we'll take it from there.
Advice you can trust
We don't sell products, either hardware or software, so anything we recommend to you is for your benefit, not for ours. We have no stake in the purchase decisions our clients make. We just want our clients to have what best gives them what they need. We always provide clear estimates of the work involved in all projects.
Ongoing training and support
Our responsibility to our clients doesn't end when we've provided them the tools they need. Making sure they understand how to use them is also part of what we do. You'll get a complete walkthrough any time we make significant changes to tech tools you use, and you can ask us questions about how to utilize any tech we support any time you want - no charge.
Convenient Services
Our users are the center of every aspect of our approach, from when and how work gets done to ensuring that productivity and availability are minimally impacted even when devices have to replaced or offlined.
Robust Solutions
Nobody should settle for just having a problem fixed. The goal should always be to prevent future recurrences. We don't do 'symptom relief'; we look deeper, at why they happened in the first place.
Ethical Practices
Our work involves devices and services that contain the entirety of our users lives and businesses. Trust is essential. Everything we do is aimed at making sure our users feel safe entrusting their devices and data to us.
Renee, Owner of Thermography Center of Sonoma County
"My partner and I have been working with Eric for the past few weeks, as he's been upgrading our company computer system. He has been patient, professional and attentive as we have navigated the inevitable learning curve that comes with newer and more powerful technology. He is also skilled at explaining very technical processes and solutions in layman's terms.
Being a small local business, we've never had the luxury of an IT department before, and now we do! Eric jumps onto our computer whenever we have an issue, and within minutes, it's fixed. I'm so happy I no longer have to spend hours on hold, waiting to talk to someone who may or may not help at all! I would recommend Eric's services to anyone; he truly knows his stuff."
Tim, Founder of New Paradigm Marketing Group
"Eric is an extraordinarily knowledgeable IT professional. He helped me when Windows 10 suddenly started misbehaving, which threw a major wrench into my production schedule as a website designer and marketing professional. I could not afford to be without a computer for days, and Eric’s response was immediate. He had my computer back at the beginning of the next business day, and everything was working as it should.
I have also had the opportunity to watch Eric present on technology, and have heard other business people speak about their experiences with his services. It was all top notch. I highly recommend him!"
Robyn, Founder of Code for Community
"Eric configured my work laptop for me and I couldn’t be happier with the result. As a web developer I am fairly tech savvy and comfortable with using computers. That being said, my computer was annoying to use in all the standard ways, and these small annoyances really sapped my energy. Sending my computer to Eric was like sending a Toyota to the mechanic and getting a Tesla back in return; same device, but a totally different experience. Eric anticipated all of my needs, and solved every single annoyance (down to copying and pasting!), delivering a truly custom experience that has made my computer an enjoyable productivity booster rather than a cumbersome beast to be tolerated."
Diana, Home User
"Eric has been very helpful in keeping me up-to-date and efficient with my use of new software and applications. He is very good at explaining the benefits of using certain tools, and he uses clever metaphors to help me understand how things work. It is this understanding and trust that has allowed me to embrace change and new ways of doing things. He has also been helpful in resolving any hardware issues I have encountered along the way."
Donna, Owner of Donna DeClutter Professional Organizing
"Eric Ribner from Metamorphosis IT Solutions is a super-star IT provider! Whether he is setting up a new network or trouble-shooting, he quickly assesses the situation and provides the smartest solutions. He's pleasant to work with and his rates are very reasonable. I highly recommend him."